At Zara Kitchen, your satisfaction is our priority. We understand that sometimes you may need to return or exchange a product, and we’re here to make the process as smooth as possible. Please review our Returns Policy for detailed information.
1. Eligibility for Returns
- Products can be returned within 15 days of receipt.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Returns are only applicable to products purchased directly from our website.
2. Non-Returnable Items
- Products damaged due to misuse, improper handling, or accidents.
- Items not in their original packaging or missing accessories.
- Gift cards or promotional items.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at support@zarakitchen.com or call us at 0339-6444444 with your order number and reason for the return.
- Approval: Once your return is approved, we will provide you with a return shipping address.
- Ship the Product: Safely package the product and send it back to the provided address. Please include your order confirmation or receipt.
4. Refunds
- After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original payment method within 7-10 business days.
5. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us with details, and we’ll assist you promptly.
6. Return Shipping Costs
- Customers are responsible for paying the return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your item.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us immediately at support@zarakitchen.com or call us at 0339-6444444.
- Provide photos of the damaged or incorrect item to expedite the process.
8. Contact Us
If you have any questions about our Returns Policy or need assistance, please get in touch with us:
- Email: support@zarakitchen.com
- Phone: 0339-6444444
Thank you for choosing Zara Kitchen. We’re committed to ensuring your shopping experience is exceptional.